Intelligent IVR that
handles every call like magic
Automated call routing, custom IVR menus, call recording, real-time analytics & 24x7 support. No fixed pricing – solutions tailored to your business needs.
Custom Call Flows
Design any IVR menu – multi-level, time-based, skills-based routing.
Call Recording
Record all calls for quality assurance, training, and compliance.
Real-time Analytics
Live dashboard with call volumes, missed calls, agent performance.
Cloud Hosted
No hardware needed. Fully managed cloud telephony.
Call routing in 3 simple steps
Customer Calls
Customer dials your virtual number or toll-free number.
IVR Menu
Caller hears your custom greeting & menu options (press 1 for sales, 2 for support...).
Intelligent Routing
Call routed to the right agent/department. If busy, queued or voicemail.
IVR for every business
Customer Support
24/7 automated support, ticket creation, callback requests.
Logistics
Delivery status, tracking updates, agent connect.
Healthcare
Appointment booking, prescription refills, emergency routing.
Banking & Finance
Balance enquiry, loan status, card block, fraud reporting.
Travel & Hospitality
Booking confirmations, room service, concierge.
E-commerce
Order status, return requests, connect with sales.
IVR vs Traditional Phone System
| Feature | Parth Media IVR | Traditional Phone |
|---|---|---|
| Auto Attendant | Customizable IVR menu | Manual handling |
| Call Recording | All calls recorded | Not available |
| Business Hours Routing | Time-based rules | Missed calls after hours |
| Analytics | Detailed reports | None |
| Scalability | Add lines instantly | Hardware limited |
| Voicemail to Email | Yes | No |
Missed Call Alerts
Get instant SMS/email when you miss a call. Never lose a lead.
Call Queuing
Manage high call volumes with smart queuing & callback options.
CRM Integration
Connect IVR with your CRM for caller ID & history pop-up.
IVR FAQ
What is IVR?
Interactive Voice Response (IVR) is an automated phone system that greets callers, provides menu options, and routes calls without human intervention.
Do I need any hardware?
No, our IVR is completely cloud-based. You just need an internet connection.
Can I get a toll-free number?
Yes, we provide virtual numbers (local, mobile, toll-free) as per your requirement.
How long does setup take?
Basic IVR can be set up within 24-48 hours. Custom integrations may take longer.
What is the pricing?
Pricing depends on call volume, features, and number type. We provide custom quotes after understanding your needs.
Can I change the IVR menu later?
Absolutely. You can modify your IVR flow anytime from our dashboard.
Ready to automate your calls?
Let's discuss your IVR requirements on a call or meeting. We'll create a custom solution for your business.
No fixed pricing – we tailor solutions to your call volume and feature requirements.